Política de envío

Velvet and Solace

Shipping Policy  ·  Last updated: 2026-05-26

Processing time

  • Orders are prepared for dispatch within 10 business days after payment is confirmed.
  • During peak seasons or promotional periods, additional processing time may be required.

Shipping time

Delivery times may vary depending on the destination, customs processing, and local carrier conditions.

Destination Method From Additional items
United States Standard, tracked From $6.79 + $0.99 for each additional print
Canada Standard, tracked From $12.59 + $2.19 for each additional print
European Union Standard, tracked From $14.99 + $2.99 for each additional print
Rest of world Standard, tracked From $11.49 + $2.99 for each additional print

Larger sizes cost more to ship. The exact amount for your address and basket is calculated at checkout before you pay, and the delivery estimate is shown there too.

Delivery estimates shown at checkout are estimates only and may be affected by customs clearance delays, flight disruptions, or local carrier conditions beyond our control.

Shipping costs

  • Shipping costs are automatically calculated and displayed at checkout.

Tracking

  • Once your order has been dispatched, a tracking number will be sent to your email address.
  • Please allow 24–72 hours for tracking information to be updated in the carrier's system.

Customs, duties & taxes

  • For international orders, customs duties, VAT, and import fees may be levied by the destination country. These charges are the responsibility of the customer.
  • Customs delays are outside our control and may extend the estimated delivery window.

Address issues

  • If a package is returned, lost, or delayed due to an incorrect address entered by the customer, re-shipping costs will be the customer's responsibility.
  • If you need to update your shipping address after placing an order, please contact us immediately at velvetandsolace@gmail.com.

Lost / damaged packages

  • If your package appears to be lost or damaged in transit, please contact us at velvetandsolace@gmail.com with your order number.
  • Depending on the circumstances, we will arrange a replacement or refund.
  • For damaged items, please send photos of the packaging, label, and product within 48 hours of receiving the order.

Wrong item / missing item

  • If you received the wrong item or a component is missing, please contact us within 48 hours of delivery.
  • We will resolve the issue promptly via replacement or partial refund.

Contact

For any shipping-related enquiries, please reach out to us:

Velvet and Solace
Email: velvetandsolace@gmail.com
Business hours: Mon–Fri, 9AM–6PM (KST)
© Velvet and Solace. All rights reserved.
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International orders — duties and import taxes

All prints are produced and dispatched from the United States.

Orders delivered outside the US may attract import duties, taxes or customs handling fees on arrival. These charges are set by the destination country's customs authority, are not included in the total shown at checkout, and are payable by the recipient.

We cannot predict these amounts in advance as they vary by country and order value. If a parcel is refused at delivery, any return shipping and customs costs will be deducted from the refund.