Contact

We answer every message ourselves. Use the form below and we'll reply within 24–48 business hours (Monday to Friday, KST).

You can also email us directly at velvetandsolace@gmail.com.

Check these first

Most questions are answered here, and you'll get your answer faster:

• Shipping policy — processing time, tracking, customs and duties
• Return & refund policy — returns, exchanges, damaged items

Before you write

• Include your order number and the email address used at checkout.
• For a damaged or wrong item, attach photos of the item and the shipping label — it lets us arrange a replacement without a second exchange of messages.

A format that speeds things up

Copy this into your message:

• Order number:
• Email used at checkout:
• Issue type (shipping / damaged / wrong item / other):
• What happened: