Privacy policy

This Privacy Policy describes how Velvet and Solace (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from velvetandsolace.com (the "Site") or otherwise communicate with us (collectively, the "Services").

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

To provide the Services, we collect — and have collected over the past 12 months — personal information about you from a variety of sources. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to: communicate with you, provide the Services, comply with applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we mean information that identifies, relates to, describes, or can be associated with you.

Information that you directly submit to us through our Services may include:

• Basic contact details — including your name, address, phone number, and email address.
• Order information — including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information — including your username, password, and security questions.
• Shopping information — including the items you view, place in your cart, or add to your wishlist.
• Customer support information — including information you choose to include in communications with us.

Some features of the Services may require you to directly provide us with certain information. You may choose not to provide this information; however, doing so may prevent you from using or accessing these features.

We automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

We may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

• Companies that support our Site and Services, such as Shopify.
• Our payment processors, who collect payment information (e.g., bank account, credit/debit card information, billing address) to process your payment and fulfill your orders.

When you visit our Site, open or click emails we send, or interact with our Services or advertisements, we — or third parties we work with — may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits (SDKs), third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided by third parties.

• Providing products and services — processing payments; fulfilling orders; sending notifications related to your account, purchases, returns, and exchanges; creating and managing your account; arranging for shipping; and enabling you to post reviews.
• Marketing and advertising — sending marketing, advertising, and promotional communications by email, text message, or postal mail, and showing you advertisements for products or services.
• Security and fraud prevention — detecting, investigating, or taking action regarding possible fraudulent, illegal, or malicious activity.
• Communicating with you — providing customer support and improving our Services.

Cookies: We use Cookies to power and improve our Site and Services, to run analytics, and to better understand user interaction with the Services. For specific information about the Cookies we use related to powering our store with Shopify, see: https://www.shopify.com/legal/cookies.

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy, including:

• With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
• With business and marketing partners, including Shopify, to provide services and advertise to you.
• When you direct us, request us, or otherwise consent to our disclosure of certain information to third parties.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction (such as a merger or bankruptcy), or to comply with legal obligations.

We have, in the past 12 months, disclosed the following categories of personal information about users:

We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.

We have "sold" and "shared" personal information over the preceding 12 months for the purpose of engaging in advertising and marketing activities with business and marketing partners.

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of the Services, this content will be public and accessible by anyone.

We do not control who will have access to information that you choose to make available to others, and we are not responsible for the privacy or security of any information that you make publicly available.

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies. We are not responsible for the privacy or security of such sites.

Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or their owners or operators, except as disclosed on the Services.

The Services are not intended for children, and we do not knowingly collect personal information about children. If you are a parent or guardian of a child who has provided us with personal information, you may contact us using the contact details below to request that it be deleted.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" personal information of individuals under 16 years of age.

No security measure is perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information.

How long we retain your personal information depends on factors such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute and may apply only in certain circumstances. In some cases, we may decline your request as permitted by law.

• Right to access / know — request access to personal information that we hold about you, including details about how we use and share your information.
• Right to delete — request that we delete personal information we maintain about you.
• Right to correct — request that we correct inaccurate personal information we maintain about you.
• Right of portability — receive a copy of the personal information we hold about you and request that we transfer it to a third party, in certain circumstances.
• Right to opt out of sale / sharing / targeted advertising — direct us not to "sell" or "share" your personal information or to opt out of processing for "targeted advertising."
• Right to limit / opt out of sensitive personal information use — direct us to limit our use and/or disclosure of sensitive personal information.
• Restriction of processing — ask us to stop or restrict our processing of personal information.
• Withdrawal of consent — where we rely on consent to process your personal information, you may have the right to withdraw your consent.
• Appeal — appeal our decision if we decline to process your request by replying directly to our denial.
• Managing communication preferences — opt out of promotional emails at any time by using the unsubscribe option in our emails.

You may exercise any of these rights where indicated on our Site or by contacting us using the details provided below. We will not discriminate against you for exercising any of these rights.

We use Shopify's advertising services (such as Shopify Audiences) to help personalize advertising you see on third-party websites. To restrict Shopify merchants from using your personal information for such services, please visit: https://privacy.shopify.com/en.

If you have complaints about how we process your personal information, please contact us using the details below. If you are not satisfied with our response, depending on where you live you may have the right to appeal our decision or lodge a complaint with your local data protection authority.

We may transfer, store, and process your personal information outside the country where you live, including in the United States. Your personal information may also be processed by staff and third-party service providers and partners in those countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, UK equivalents, or other lawful mechanisms, unless the transfer is to a country determined to provide an adequate level of protection.

If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise any rights available to you, please contact us: