Shipping policy
Shipping Policy – Velvet and Solace
* { margin: 0; padding: 0; box-sizing: border-box; }
body { background: #232b40; font-family: 'Jost', sans-serif; color: #c8bfb0; }
.wrap { max-width: 760px; margin: 0 auto; padding: 4rem 2.5rem; }
.header { margin-bottom: 3rem; border-bottom: 1px solid rgba(153,128,98,0.2); padding-bottom: 2rem; }
.title-box { display: inline-block; background: #998062; padding: 0.3rem 1rem 0.25rem; margin-bottom: 1.5rem; }
.title-box span { font-family: 'Cormorant Garamond', serif; font-size: 10px; font-weight: 300; letter-spacing: 0.24em; color: #232b40; text-transform: uppercase; }
.brand { font-family: 'Cormorant Garamond', serif; font-size: 1.8rem; font-weight: 300; color: #998062; letter-spacing: 0.08em; margin-bottom: 0.4rem; }
.updated { font-size: 11px; letter-spacing: 0.12em; color: #4a5268; text-transform: uppercase; }
.toc { background: #1c2335; border-left: 2px solid #998062; padding: 1.5rem 1.8rem; margin-bottom: 3rem; }
.toc-title { font-size: 10px; letter-spacing: 0.2em; color: #998062; text-transform: uppercase; margin-bottom: 1rem; }
.toc a { display: block; font-size: 0.78rem; color: #7a8099; text-decoration: none; padding: 0.2rem 0; letter-spacing: 0.04em; transition: color 0.2s; }
.toc a:hover { color: #998062; }
.section { margin-bottom: 2.8rem; }
.section-header { display: flex; align-items: baseline; gap: 1rem; margin-bottom: 1rem; padding-bottom: 0.6rem; border-bottom: 1px solid rgba(153,128,98,0.15); }
.section-num { font-family: 'Cormorant Garamond', serif; font-size: 1rem; color: #998062; font-weight: 300; min-width: 28px; }
.section-title { font-size: 0.78rem; font-weight: 400; letter-spacing: 0.16em; color: #998062; text-transform: uppercase; }
.section-body { font-size: 0.82rem; line-height: 1.9; color: #7a8099; font-weight: 300; letter-spacing: 0.02em; }
.section-body p { margin-bottom: 0.8rem; }
.section-body p:last-child { margin-bottom: 0; }
.section-body a { color: #998062; text-decoration: none; }
.section-body ul { list-style: none; padding-left: 0; margin: 0.5rem 0; }
.section-body ul li { padding: 0.3rem 0 0.3rem 1.2rem; position: relative; }
.section-body ul li::before { content: '—'; position: absolute; left: 0; color: #998062; font-size: 0.7rem; }
.section-body ul li strong { color: #c8bfb0; font-weight: 400; }
.highlight-box { background: #1c2335; border-left: 2px solid #998062; padding: 1rem 1.2rem; margin: 1rem 0; font-size: 0.8rem; line-height: 1.8; color: #7a8099; }
.shipping-table { width: 100%; border-collapse: collapse; margin: 1rem 0; font-size: 0.78rem; }
.shipping-table th { background: #1c2335; color: #998062; font-weight: 400; letter-spacing: 0.1em; text-transform: uppercase; font-size: 0.72rem; padding: 0.7rem 1rem; text-align: left; border-bottom: 1px solid rgba(153,128,98,0.3); }
.shipping-table td { padding: 0.7rem 1rem; color: #7a8099; border-bottom: 1px solid rgba(153,128,98,0.1); vertical-align: top; line-height: 1.7; }
.shipping-table tr:last-child td { border-bottom: none; }
.badge-free { display: inline-block; background: rgba(153,128,98,0.15); color: #998062; font-size: 0.68rem; letter-spacing: 0.1em; padding: 0.15rem 0.5rem; border: 1px solid rgba(153,128,98,0.3); }
.footer { margin-top: 3rem; padding-top: 2rem; border-top: 1px solid rgba(153,128,98,0.2); font-size: 0.78rem; color: #4a5268; letter-spacing: 0.04em; line-height: 2; }
@media (max-width: 480px) {
.wrap { padding: 2rem 1.2rem; }
.shipping-table th, .shipping-table td { padding: 0.5rem 0.6rem; font-size: 0.72rem; }
}
Legal
Velvet and Solace
Shipping Policy · Last updated: 2026-05-26
Contents
1. Processing time 2. Shipping time 3. Shipping costs 4. Tracking 5. Customs, duties & taxes 6. Address issues 7. Lost / damaged packages 8. Wrong item / missing item 9. Contact
01
Processing time
- Orders are prepared for dispatch within 1–3 business days after payment is confirmed.
- During peak seasons or promotional periods, additional processing time may be required.
02
Shipping time
Delivery times may vary depending on the destination, customs processing, and local carrier conditions.
| Destination | Method | Estimated delivery | Cost |
|---|---|---|---|
| United States | Economy | 5–8 business days | $4.90 |
| Economy (orders $150+) | 5–8 business days | Free | |
| Express | 1–2 business days | $7.90 | |
| Canada | Economy | 5–8 business days | $4.90 |
| Economy (orders $150+) | 5–8 business days | Free | |
| Express | 1–2 business days | $7.90 | |
| United Kingdom / EU | Economy | 5–8 business days | $4.90 |
| Economy (orders $150+) | 5–8 business days | Free | |
| Express | 1–2 business days | $7.90 | |
| Australia | Economy | 5–8 business days | $4.90 |
| Economy (orders $150+) | 5–8 business days | Free | |
| Express | 1–2 business days | $7.90 | |
| Others | Standard | [X–Y business days] | [rate] |
The above timeframes are estimates only and may be affected by customs clearance delays, flight disruptions, or local carrier conditions beyond our control.
03
Shipping costs
- Shipping costs are automatically calculated and displayed at checkout.
- Orders of $150.00 or more qualify for free Economy shipping to the United States.
04
Tracking
- Once your order has been dispatched, a tracking number will be sent to your email address.
- Please allow 24–72 hours for tracking information to be updated in the carrier's system.
05
Customs, duties & taxes
- For international orders, customs duties, VAT, and import fees may be levied by the destination country. These charges are the responsibility of the customer.
- Customs delays are outside our control and may extend the estimated delivery window.
06
Address issues
- If a package is returned, lost, or delayed due to an incorrect address entered by the customer, re-shipping costs will be the customer's responsibility.
- If you need to update your shipping address after placing an order, please contact us immediately at velvetandsolace@gmail.com.
07
Lost / damaged packages
- If your package appears to be lost or damaged in transit, please contact us at velvetandsolace@gmail.com with your order number.
- Depending on the circumstances, we will arrange a replacement or refund.
- For damaged items, please send photos of the packaging, label, and product within 48 hours of receiving the order.
08
Wrong item / missing item
- If you received the wrong item or a component is missing, please contact us within 48 hours of delivery.
- We will resolve the issue promptly via replacement or partial refund.
09
Contact
For any shipping-related enquiries, please reach out to us: