Terms of service

Welcome to Velvet and Solace. The terms "we", "us" and "our" refer to Velvet and Solace. We operate this store and website, including all related information, content, features, tools, products and services, in order to provide you with a curated shopping experience (the "Services"). Velvet and Solace is powered by Shopify.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, and you have given us consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services you may be asked to provide certain information such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current, and complete.

You are solely responsible for maintaining the security of your account credentials and for all account activity. You may not transfer, sell, assign, or license your account to any other person.

We have made every effort to provide an accurate representation of our products. However, colors or product appearance may differ from how they appear on your screen due to your device type and settings.

We do not warrant that the appearance or quality of any products purchased will meet your expectations or be the same as depicted in our store. All product descriptions are subject to change at any time without notice at our sole discretion.

When you place an order, you are making an offer to purchase. Velvet and Solace reserves the right to accept or decline your order for any reason. Your order is not accepted until we confirm acceptance and process your payment.

Please review your order carefully before submitting, as we may be unable to accommodate cancellation requests after an order is accepted. Your purchases are subject to return or exchange solely in accordance with our Refund Policy.

You represent and warrant that your purchases are for personal or household use and not for commercial resale or export.

Prices, discounts, and promotions are subject to change without notice. The price charged will be the price in effect at the time the order is placed. Unless otherwise stated, posted prices do not include taxes, shipping, handling, customs, or import charges.

You agree to provide current, complete, and accurate purchase and payment information for all purchases. You represent and warrant that the credit card information you provide is true, correct, and complete, and that you are duly authorized to use such credit card.

We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control.

Once we transfer products to the carrier, title and risk of loss passes to you.

Our Services, including all trademarks, brands, text, images, graphics, product reviews, video, and audio, are owned by Velvet and Solace, its affiliates or licensors and are protected by applicable intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, or transmit any material on the Services without our prior written consent.

Velvet and Solace's names, logos, product and service names, designs, and slogans are trademarks of Velvet and Solace or its affiliates or licensors. You must not use such trademarks without our prior written permission.

You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control over. We provide access to such tools "as is" and "as available" without any warranties or endorsement. We shall have no liability arising from your use of optional third-party tools.

The Services may contain hyperlinks to websites provided or operated by third parties. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites. If you decide to leave the Services to access these materials, you do so at your own risk.

You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Velvet and Solace.

All personal information we collect through the Services is subject to our Privacy Policy. Certain personal information may also be subject to Shopify's Privacy Policy.

Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services. Information you submit may be transmitted to and shared with Shopify as well as third parties that may be located in other countries.

If you submit any ideas, suggestions, feedback, reviews, or other content ("Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose.

You represent and warrant that you own or have all necessary rights to all Feedback, and that your Feedback complies with these Terms. We are under no obligation to maintain your Feedback in confidence, pay compensation for it, or respond to it.

Occasionally there may be information on the Services that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, transit times, or availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.

You may access and use the Services for lawful purposes only. You may not use the Services:

• For any unlawful or malicious purpose
• To violate any international, federal, provincial, or state regulations or laws
• To infringe upon intellectual property rights
• To harass, abuse, insult, harm, or intimidate any person
• To transmit false or misleading information
• To transmit any advertising or promotional material without our consent
• To impersonate or attempt to impersonate any other person or entity
• To upload or transmit viruses or any malicious code
• To collect or track the personal information of others
• To use any robot, spider, scraping, or automated or AI tools to access the Services

We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.

This section applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with any Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity.

No Agent may access, use, or interact with Services unless it identifies itself and operates in strict accordance with the following requirements:

• Identify all HTTP/HTTPS requests as coming from an Agent by including "Agent/[agent name]" in the request's user agent string
• Not conceal or obfuscate that interactions are from an Agent
• Respond truthfully to any question seeking to determine if interactions are from a human or a computer
• Not circumvent any measure intended to block, limit, or control Agent access

We may limit, including by technical measures, whether and how any Agent accesses, uses, and interacts with Services.

We may terminate this agreement or your access to the Services at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.

Except as expressly stated by Velvet and Solace, the Services and all products offered through the Services are provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. We do not guarantee that your use of the Services will be uninterrupted, timely, secure, or error-free. Some jurisdictions do not allow the disclaimer of implied warranties, so the above may not apply to you.

To the fullest extent provided by law, in no case shall Velvet and Solace, our partners, directors, officers, employees, affiliates, agents, contractors, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Services or any products procured using the Services.

You agree to indemnify, defend and hold harmless Velvet and Solace, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities or claims, including reasonable attorneys' fees, payable to any third party due to or arising out of:

• Your breach of these Terms of Service
• Your violation of any law or the rights of a third party
• Your access to and use of the Services

If any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.

The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals between you and us.

You may not delegate, transfer, or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you.

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the federal and state or territorial courts in the jurisdiction where Velvet and Solace is headquartered. You and Velvet and Solace consent to venue and personal jurisdiction in such courts.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes in accordance with applicable law. Your continued use of the Services following the posting of any changes constitutes acceptance of those changes.

Questions about the Terms of Service should be sent to us at: